Feedback & Complaints Procedure

Infinity Medical Pharmacy is committed to high standards of care and welcomes feedback
— both positive and negative — to continually improve our services.

​

Your Right to Complain

We follow the NHS complaints procedure and GPhC standards.

How to Make a Complaint
You can make a complaint in writing, by telephone, or by email:
Email: [TBC]

Phone: [TBC]

Post: Infinity Medical Pharmacy, Unit 6, Beauchamp Business Park, Kibworth, LE8 0YE
We aim to acknowledge all complaints within 2 working days and provide a full written
response within 10 working days, or notify you if further investigation is required.

​

Escalation

If you remain dissatisfied, you may escalate the complaint to the following authorities:
General Pharmaceutical Council (GPhC): www.pharmacyregulation.org
NHS England (for NHS services): www.england.nhs.uk/contact-us/complaint

All complaints are handled confidentially and will not affect your entitlement to pharmacy
services.